LightUp renders don't work since SketchUp update

Anything you want to share!
Post Reply
stroudey
Posts: 4
Joined: Mon Apr 18, 2016 1:13 pm

LightUp renders don't work since SketchUp update

Post by stroudey » Thu Aug 13, 2020 4:40 pm

Since updating SketchUp from v20.0.362 to v20.2.171, LightUp renders don't work. I click the render button and it takes moments to render and then my model simply disappears. I'm running LightUp v 5.10 but the website says the latest version is v 5.11. I downloaded LightUp again and installed it but it still say v 5.10. Any ideas people?

User avatar
AdamB
Site Admin
Posts: 2295
Joined: Wed Apr 16, 2008 10:11 am
Location: Brighton, UK
Contact:

Re: LightUp renders don't work since SketchUp update

Post by AdamB » Sat Aug 29, 2020 2:39 pm

Sounds like you've downloaded a new version of LightUp but then chosen the old installer.
Check carefully that you're installing the latest .rbz you downloaded. You might consider removing old installers from your Downloads folder to avoid choosing an old installer.

Adam
Developer of LightUp http://www.light-up.co.uk

stroudey
Posts: 4
Joined: Mon Apr 18, 2016 1:13 pm

Re: LightUp renders don't work since SketchUp update

Post by stroudey » Wed Sep 02, 2020 9:30 am

Thank you Adam. You were right. I must have used an older download to install. 5.11 is now running and the renders work well.

Post Reply